We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return to us here at The Staff Canteen.
To be eligible for a return, your item must be in the same condition that you received it from us, it must be unworn or unused, with any manufacturer’s tags, and in its original packaging. You will also need proof of purchase in order to claim.
To claim a return, simply contact us at [email protected]. Successful return applications will be sent a return shipping label, along with instructions on how and where to send your items. Items sent back to us without first requesting a return will not be accepted. Postage is not covered by The Staff Canteen
You can always contact us for any return question at [email protected].
Damages and issues
When you receive your order please be careful to check it, and contact us immediately if the item/items are in anyway defective, damaged or if you feel you have received the incorrect item, so that a member of The Staff Canteen team can evaluate the issue and help you get this corrected.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalised items that we have made for you), and personal care goods (such as facemasks). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
If you’re not in when the item/items are delivered and the package is returned to us here at The Staff Canteen, we’ll notify you, there will be an additional postage charge to send this back to you.
The quickest way to ensure you get what you want, is to return the item to us once the return is accepted by our team, then simply make a new purchase.
The Staff Canteen will notify you by e-mail once we have received and inspected your return, and let you know if the refund was approved or not. If we do approve your claim, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Postage is to mainland UK. All postage is sent within three working days of payment. Payments received after 4pm will roll over to the next day. All items are despatched via Royal Mail. Items are sent 2nd Class and require a signature.